FAQs

Frequently Asked Questions (FAQs)

1. Are your diamonds natural or lab-grown?

We offer both natural and lab-grown diamonds. Each product listing clearly specifies the origin. All diamonds—whether natural or lab-grown—are ethically sourced and certified for quality and authenticity.

2. Is your gold real?

Yes. All our jewelry is crafted using genuine precious metals. We offer 14K, 18K, and 22K solid gold, as well as vermeil and gold-plated options. Product details will specify the exact type of gold used.

3. Do you provide certification for diamonds or gemstones?

Yes. All certified diamonds and high-value gemstones come with official grading reports from trusted institutions such as GIA, IGI, or our in-house gemologist, depending on the item.

4. Can I customize a piece of jewelry?

Absolutely! We offer customization services including engraving, stone selection, metal choice, and full bespoke design. Please contact our design team to discuss your ideas.

5. Do you offer resizing?

Yes. We offer one complimentary resizing within 30 days of purchase for most ring styles. Some designs may not be eligible for resizing—please check the product description or contact us.

6. What is your return policy?

We accept returns within 14 days of delivery, provided the item is unworn, undamaged, and in its original packaging. Custom or engraved items are not eligible for return unless faulty.

7. How long does shipping take?

Orders typically ship within 2–5 business days. Custom pieces may take longer. Estimated delivery time will be shown at checkout. Expedited shipping options are available.

8. Is your packaging gift-ready?

Yes. All orders are beautifully packaged in elegant, gift-ready boxes. You may also include a personalized message at checkout.

9. Where are you based?

We are based in good old British Columbia, Canada.

10. Do you ship internationally?

Yes. We ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.

11. Is my payment secure?

Yes. We use industry-standard encryption and secure payment gateways to protect your personal and financial information.